If you are anything like me, the Golden Rule was introduced as a way to navigate the world. For many people it is a guiding principle to “do unto others as you would have them do unto you”. Many customer service pillars are built on this, as well as leadership styles. I think that’s all changing and I encourage you to consider the Platinum Rule is now the standard to measure service and leadership.
“Do unto others as they would like to be done unto” is the standard to rise to. Where do we start? Listening. The very thing that corporate clients have asked for from law firms and continue to be disappointed by. Time to do better. Begin by listening to those closest to you. Colleagues and teammates, other practice group members, and your staff are all great places to start. Set aside technology, breathe in and out, and hear how others want to be communicated with, values they have, and measures of success. As we elevate self-awareness and other-awareness leadership skills grow, and so does the ability to lead the industry.