The client climate continues to demand higher expectations in both service and deliverable. Law firms have created a technology-dependent approach to status reports and case updates, which allows firms to step back from relationship building and personal accountability. This creates service which is disjointed, project management that is piece meal, and leaving processes which are inefficient. Groups do not naturally evolve into high-performing collaborative teams, nor can you gather individuals, call them a team, and assume they will function as one.
Accelerate your team’s development through process implementation, while building a collaborative culture around a common goal – serving your client needs. Our one-day program focuses on bringing together the leaders who will drive your client service team’s development and performance. This program specifically focuses on the mindset of a team leader and the necessary skills of communication, process design and implementation, and relationship management.
If you’d like specific information on this program, including pricing, location, and dates, contact us here.