Blogs

Water Tight

I live in San Diego. How lucky am I? We claim some of the best weather you might find and beautiful beaches and an amazing zoo to boot. What we don’t have much of is water. We have lived in drought conditions for at least a decade (likely more than two) and savor our rainy [...]

By |2019-02-19T11:15:12-07:00February 19th, 2019|Blogs|

Going Platinum

If you are anything like me, the Golden Rule was introduced as a way to navigate the world. For many people it is a guiding principle to “do unto others as you would have them do unto you”. Many customer service pillars are built on this, as well as leadership styles. I think that’s all [...]

By |2019-01-14T12:51:00-07:00January 14th, 2019|Blogs|

Privilege

I'm writing this as I leave the company of a referral network of worldwide lawyers. I've spoken to these types of organizations before, and this one is much more international than the others. I'm in a foreign country for their annual meeting, and I'm struck by the privileges I have as an American. All of the [...]

By |2018-11-12T15:44:54-07:00November 12th, 2018|Blogs|

Play, Purpose, and Potential

High performing cultures. Buzz words? At the root of performance is engagement and we know employee engagement remains below 50%. Growing your culture is challenging, especially in a rapidly changing world. The legal industry is in the middle of unprecedented levels of change and ultimately change impacts culture. What is the potential of your firm? [...]

By |2018-04-09T13:55:05-07:00April 9th, 2018|Blogs|

The Dance of Egos

I was having a conversation over dinner with a frustrated middle manager, who was recounting the most recent lack of communication in her organization. She was telling the story of yet another direction-less mandate that her and her team were left to follow...a rabbit hole that didn't solve a problem, address an initiative, or move a project [...]

By |2018-01-12T10:31:51-07:00January 12th, 2018|Blogs|