Remember the month of April 2020? Remember how it felt like everything was new and you were adapting and adjusting while life continued at a blistering pace? Do you feel the fatigue setting in, even as school let out and the new (home) office is getting more comfortable? We left the starting line in [...]
My quarantine exercise routine has me moving between fitness apps to try out a variety of workouts in addition to putting in my regular at home gems that often get lost when I’m travelling. I've been reminded how resilient my body is and how sore it can be when I try something new. Changes [...]
Are you tracking the days since you started watching everything you touched, especially your face? I wonder when we will stop tracking that number, and begin to settle in to new habits and structures to support well being in a different way. I am fortunate to live in Southern California, where the weather has [...]
"Time, flowing like a river Time, beckoning me" - Alan Parsons Project Remember when you were running around like crazy, ad-hoc meetings at the end of the day, and never enough time to get your actual work done? That was like...so two weeks ago. We adjust to our new normal, where Slack and Hangout mean meeting [...]
As the world reignites the premises of design thinking as a mechanism to dig deeper into innovation, you will hear more and more about empathy. Recently, I listened to a talk on the necessity of empathy in the service world. The point of the conversation was to encourage walking in someone else's shoes, as though [...]
Recently I was in a discussion with a contractor about rain gutters for my home. I had a lot of questions about moving water systematically away from the house, and ideally, into the yard. The conversation was empowering, and I made the decision to hire this company on the spot. It was my second conversation [...]
I live in San Diego. How lucky am I? We claim some of the best weather you might find and beautiful beaches and an amazing zoo to boot. What we don’t have much of is water. We have lived in drought conditions for at least a decade (likely more than two) and savor our rainy [...]
Welcome to the new year! Did you create a new strategic plan last fall, or are you in the middle of a multi-year plan? Either way, how do you create and sustain the energy to move the plan throughout the year? Start with bringing the plan into action. What steps (aka goals) can be [...]
If you are anything like me, the Golden Rule was introduced as a way to navigate the world. For many people it is a guiding principle to “do unto others as you would have them do unto you”. Many customer service pillars are built on this, as well as leadership styles. I think that’s all [...]
The speed of business is fast. Really fast. And, it’s getting faster all the time. Collaboration has been reduced to meetings, which aren’t all that productive. Advancing initiatives means sending emails after hours, and accomplishing tasks means passing them on to someone else. Sound like you? The real trouble begins when your leadership skills are [...]
